Privacy Policy

Effective Date: 17/03/2025

We value the privacy of our customers and are committed to protecting any personal information that we collect from you. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and interact with our services, which include residential waterproofing, caulking, and shower screen installations.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Identification Information: This includes your name, email address, phone number, and mailing address.
Non-Personal Identification Information: This includes your IP address, browser type, and the pages you visit on our website.
Payment Information: If you purchase any services, we may collect payment details such as credit card information (processed securely through our payment gateway).

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our residential waterproofing, caulking, and shower screen installation services.
To communicate with you regarding service inquiries, appointments, quotes, or follow-ups.
To process payments and complete transactions.
To improve the functionality and content of our website.
To comply with legal obligations and protect our rights.

3. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to enhance your experience on our website. These technologies help us gather information about how you interact with our site, such as the pages you visit, time spent on the site, and the links you click.

You can control cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

4. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses encryption protocols such as SSL (Secure Sockets Layer) to safeguard sensitive information during transmission.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

With service providers: We may share your information with third-party service providers who assist in the delivery of our services (e.g., payment processors, website hosting providers). These providers are required to protect your information and use it only for the purposes specified by us.
For legal purposes: We may disclose your information if required by law or to protect our rights, comply with a legal obligation, or defend against legal claims.

6. Your Rights and Choices

You have the right to:

Access, update, or correct your personal information.
Request the deletion of your personal information, subject to certain legal exceptions.
Opt-out of receiving marketing communications from us. You can unsubscribe from our newsletters or promotional emails at any time by following the unsubscribe instructions in the email.

If you wish to exercise any of these rights or have any concerns about your personal information, please contact us at [Your Contact Information].

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.

8. Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes to this policy will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Imperial Waterproofing & Caulking pty ltd
Phone: 0490 727 413
Email: daniel@imperialwaterproofing.com.au